I used advance search at Bugzilla@Mozilla with following
criteria: Status-Resolved, Product-Firefox, Resolution-Fixed, and
Classification-Client Software to find a resolved bug. It showed me a listed
bug met above-mentioned criteria. I sorted them by date of Changed and found Bug 1041788 - Unable
to close tab after slow script warning at chrome://browser/content/tabbrowser.xml:1989.
The reason why I chose this bug is because this bug is unusual and there were a
lot of conversations about it. It is easy for readers to understand what’s
going on during the process.
This bug was reported on 2014-07-21 and was modified on
2014-08-06. There were 11 users involved in the comments. The user, bull500,
who reported the bug, has less experience in the community. And the user, Mike
Conley, is the one who was assigned to solve the bug and has a lot of experience
in this community. And there were some other experience users and QA (Paul
Silaghi) contact in the reviews.
During the bug fix procedure, user bull500 reported a bug,
which is unable to close the table after opening a large number of tags and
showing a slow script warning, together with more details like the OS /
software version, steps to reproduce and the results. Then Paul and Mike tried
to reproduce it. Paul failed. But Mike did and found where cause the bug. And
then Mike asked another experience user’s (Tim’s) opinion about this bug. Tim
suggested a patch for this bug and asked the bull500’s and Mike’s feedback.
They did not have the issue after install the patch. Thus the bug is resolved.
The whole process for resolving this bug took 16 days. Bull500
got the response the day after he reported the bug. When he reported that he
met the same issue 5 days after, he received immediate response. Then they
actively discussed the issue and found out where it came from. 9 days after the
bug was reported, the solution came up. In the following days, they discussed
how the solutions worked.
Moreover, I also browsed the Bugzilla@Eclipse. It has the
exact same procedure as Bugzilla@Mozilla has.
After reviewing the procedure of above bug, I have
some ideas on how the open source software works on resolving the bugs.
However, I am still confused about who assigns the tasks or how developers take
the task.
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